Broken jewellery: what to do next

Has your jewellery broken? Start by putting it aside, gathering any loose parts and describing what happened. You do not need to decide for yourself whether it can be repaired before contacting a goldsmith.

Gather the jewellery and its parts

Keep the parts together in a small box or pouch, preferably separated so they do not rub against one another. Note anything missing and photograph the piece as it is now.

If a stone appears loose or a setting is damaged, have the piece assessed before wearing it again. Do not try to push the stone into place or bend small components back yourself.

What does the goldsmith need to know?

• Which piece is involved and what has changed?
• Do you know its materials or gemstones?
• Has it been repaired or altered before?
• Do you want to keep its appearance or consider a different design?

Older photographs, receipts and documentation may help describe the piece. Mention any occasion that affects when you would like to wear it.

A repair starts with an assessment

A photograph can help explain the problem, but may not be enough to identify the work required. Materials, construction and wear need to be considered before recommending an approach.

Explore the options in Repair or remodel your jewellery? to prepare your questions.

Find help in Helsingborg

Orrling Jewellery accepts jewellery repairs in Helsingborg. Contact us before bringing in the piece, especially when travelling from elsewhere in Skåne.

Find contact details and plan your visit.

Further reading: GIA's jewellery care advice and information on loose stones and settings. General advice does not replace an assessment of your piece.